Digitain – 2018 – A Year in Review and Happy Holidays
31 December 2018 / Otra
Our tireless devotion to providing a seamless gaming experience and efficient customer support for our clients is the primary driver that encourages us to work hard and overcome all and any obstacle we encounter. Our passion for innovation in combination with corporate social responsibility, social inclusion, and workplace diversity, have pushed us forward to new victories and accomplishments, which are very happy and proud to share with you.
Success drives Success
New offices, new employees, new partners, many events and conferences attended to gain knowledge and insight and provide better products – 2018 has been an inspiring year for Digitain. Since there is no better way to enter a New Year than to recap and celebrate the achievements of the year we are leaving behind.
Even though success is not something should be collectively measured, we tried to break it down into small individual triumphs that we can put into numbers and assembled a short and sweet summary of our 2018.
It goes like this:
2018 has been very generous to us. Our collective efforts have resulted in an incredible growth of active customers and revenue. But, to achieve these excellent results, we had to reinforce our lines with the opening of 3 new offices in Yerevan and two new data centers in Amsterdam, where we employ 200 new smart, hard-working individuals and created five new departments to be able to cover clients’ demand more efficiently. Additionally, to improve our internal HR and recruitment processes, we created a new database for employees and a “moodle” system integration for employees knowledge testing.
Our growing Digitain family, infused with new recruits, has worked hard for twelve months, and we launched 4 new projects – Digitain website builder, Live Dealer, RGS; developed new tools – Algorithms, Calculators, Feeds, Tournaments, etc; and 2 Bet on Games we are proud of – Keno and Crash. Additionally, we have a new B2B CRM software integration, a new mobile version of TotoGaming and our bookmakers have been actively working on over 365.000 games. But our most significant accomplishment was the development of our new software NGINX Load Balancer which can serve over 50.000 customers at once!
We try hard to keep our clients happy so we implemented over 5000 changes suggested by clients, and dealt with almost one million customer support inquiries, including calls and emails.
To keep things fun, entertaining and educational, we attended numerous events, sponsorships and corporate parties, expos and conferences across the world returned home with 3 awards – Rising Star of B2B – Betting Awards 2018; Notable Companies in Gaming of 2018 – BEGE Awards 2018; and Rising Star in Sports Betting Technology 2019 – CEEG awards 2018..
We’ve attended “World Vision,” “What, Where, When?”, “UI/UX Conference”, “Barcamp Yerevan”, “JS Conference 2018”, “ICE UK and Africa”, “BoF”, “SBEA”, “G2E Asia”, “CGS”, “iGB”, “Sagse Latam”, “BoS”, “CEEGC Awards”, “G2E Vegas”, “Websummit”, “MGS”, “BEGE and BEGE Awards”, “SiGMA”, “Malta iG Awards”, “SBC Awards”.
We also made new friends – we’ve partnered up with 20+ new companies, established over 25 new deals, and got a certificate of the online betting platform for the Republic of Serbia.
And, and there were 600 treated cocktails. How awesome is that?
Happy Holidays from Digitain
Our biggest motivation is keeping our clients happy, and to do that; we do our best to keep our software running smoothly, without interruption or bugs. Even though this past year was fast, challenging and turbulent, and had many ups and down, all our efforts were generously rewarded.
We are happy you are with us, and we would like to thank you for the trust and patience humbly. We are hoping to continue growing and conquer new heights together with you, our valued clients and supporters.
Our whole team at Digitain wishes you a Merry Christmas and Happy New Year for 2019, filled with abundant joy and love, overflowing with success, health, wealth and happiness.