Senior IT Operations Engineer

  • Employment term: Permanent
  • Job type: Full Time
  • Starting date: 28.09.2020
  • Deadline 30.10.2020

Job description:

We are looking for Senior IT Operations Engineer to join our fast-growing team. As a Senior IT Operations Engineer, you will be responsible for coordinating production support activities for all major systems and related subsystems. This role requires deep technical understanding of architecture and environments supported.


Job responsibilities

  • Carry out all necessary research and in-depth analysis to resolve issues within the specified SLAs
  • Assign/escalate technical issues to appropriate parties, involve appropriate resources for issue resolution
  • Monitor and administrate production systems on daily basis
  • Maintain ownership until resolution of technical issue
  • Respond immediately to security or usability issues
  • Assist all internal customers/employees by providing production support
  • Perform tests on all installation processes for production infrastructure
  • Cooperate with IT department, developers and external vendors to ensure effective application services and reliability of all applications
  • Make recommendations and perform daily production support tasks’ automation
  • Develop system administration guidelines, procedures and policies
  • Evaluate production support processes and participate in process improvements
  • Prioritize workload, provide timely and accurate resolutions
  • Develop and setup internal and external monitoring for production systems
  • Manage Web servers, SSL and DNS configuration
  • Participate in periodic on-call duties


Required qualifications

  • Technical background, graduate degree in relevant field
  • 5+ years of proven experience in installing, managing and monitoring complex network infrastructures that include one or more of the following: Linux Servers, Windows Servers, Web Servers, Monitoring Tools
  • Full understanding of all steps of clients and servers’ architectures
  • Full understanding and experience with the OSI model and/or TCP/IP stack
  • Solid working knowledge of IP Networking, including DNS, Virtualization, Cloud, switches, and routers
  • Solid knowledge of at least one of the scripting languages (PowerShell, Bash, Python)
  • Solid working knowledge of WAF services like Cloudflare, Incapsula etc.
  • Full understanding public and local DNS workflow, Reverse Proxies and Load balancing.
  • Experience in managing mission-critical globally distributed setup while concurrently serving large user base of internal and external users
  • Understanding of servers and network performance using monitoring and troubleshooting tools and techniques
  • Good knowledge of English and Russian languages
  • Ability to work under high pressure and meet deadlines
  • Exceptional communication and interpersonal skills
  • Team player
  • Energetic individual with the willingness to learn


Required candidate level: Senior

Salary: Competitive