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High Value Customer Support Specialist

  • Employment term: Permanent
  • Job type: Part Time (19:00-24:00)
  • Location: Yerevan
  • Starting date: February 18, 2020
Job description:

The role of the High Value Customer Support Specialist  is to provide support to pre-determined groups of clients.

The job is part time and includes the following shift.

  • 19:00-24:00

Job responsibilities:

  • Customer support through online chat, phone call, e-mail and other means of communication
  • Provide information about news, changes and special offers
  • Perform daily procedures to maintain and reactivate High Value Customers
  • Perform customers’ activation monitoring
  • Analyze the results of the monitoring and the customers’ feedback
  • Ensure High Value Customers’ satisfaction
  • Take part in the discussions on the part of High Value Customers’ priorities
  • Come up with innovative ideas and offers
  • Reveal customers’ needs, keep a track and make reports
  • Make reports on the performed activities to assess their productivity
  • Arrange meetings with the customers in the office in case of necessity
  • Perform other organizational tasks for High Value Customers

Required qualifications:

  • 2+ years of experience in Customer Service
  • Analytical skills
  • Strong customer orientation
  • Excellent communication skills
  • Mobile availability outside of working hours
  • Excellent knowledge of MS Office
  • Excellent knowledge of Armenian and Russian, knowledge of English is a plus

Deadline: 19.03.2020

Salary

Competitive

Required candidate level:

Not defined

Additional information:

All interested candidates are welcomed to send their CV in English to: [email protected]. Please indicate "High Value Customer Support Specialist" in the subject line of the e-mail. Only short-listed candidates will be contacted.